Terms and Conditions

General Terms of Service

These terms govern the relationship between ReelDuck Casino and all registered members. By creating an account, players acknowledge understanding and acceptance of these conditions.

Eligibility Requirements

Registration requires meeting specific criteria:

• Minimum age of 18 years (or higher where local laws dictate)
• Legal gambling permission in jurisdiction of residence
• Accurate personal information provided during registration
• Single account per person, household, and IP address
• Not previously excluded or banned from ReelDuck

Account Responsibilities

Members maintain sole responsibility for account security and activity. Sharing login credentials violates terms and may result in immediate closure. Report suspected unauthorised access to support immediately.

Bonus Terms and Conditions

Wagering Requirements

All bonus funds carry wagering requirements before withdrawal eligibility. Standard requirements sit at 35x the bonus amount unless otherwise specified in individual promotion terms.

Game Contributions

Game Category	Contribution Rate
Slots	100%
Video Poker	25%
Table Games	10%
Live Casino	5%
Excluded Games	0%

Maximum Bet Rule

During active bonus wagering, maximum stake per bet round equals €5. Exceeding this limit risks bonus forfeiture and potential account restrictions.

Validity Periods

Bonus funds expire 30 days from activation unless specified otherwise. Expired bonuses and associated winnings become void without exception.

Deposits and Withdrawals

Processing Timeframes

ReelDuck processes withdrawal requests within 24-48 hours during business days. Actual receipt timing depends on chosen payment method and potential verification requirements.

Verification Requirements

Player identity verification may include:

• Government-issued photo identification
• Proof of address documentation
• Payment method ownership confirmation
• Source of funds declaration for significant deposits

Withdrawal Limits

Standard accounts face the following limits:

• Daily maximum: €5,000
• Weekly maximum: €15,000
• Monthly maximum: €50,000

VIP members may negotiate increased limits with account managers.

Prohibited Activities

The following activities result in immediate account termination:

• Multiple account creation
• Bonus abuse or promotional exploitation
• Fraudulent payment activities
• Collusion with other players
• Use of automated playing software
• Chargebacks or payment disputes without prior contact

Responsible Gaming

Self-Exclusion

Players may request self-exclusion periods ranging from 24 hours to permanent account closure. Exclusion requests receive immediate processing without exception.

Deposit Limits

Set personal deposit limits through account settings:

• Daily deposit cap
• Weekly deposit cap
• Monthly deposit cap

Limit increases require 24-hour cooling-off periods.

Support Resources

Problem gambling assistance available through:

• GamCare support services
• Gamblers Anonymous meetings
• National Council on Problem Gambling: 1-800-522-4700
• Email: [email protected]

Disputes and Complaints

Resolution Process

Complaints follow structured escalation:

1. Initial contact with customer support
2. Escalation to complaints department
3. Management review if unresolved
4. External mediation through licensing authority

Governing Law

These terms operate under applicable gambling jurisdiction laws. Disputes unresolved through internal processes may proceed to licensed regulatory arbitration.

Modifications

ReelDuck reserves authority to modify these terms with reasonable notice. Continued account usage following updates constitutes acceptance of revised conditions.

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Questions regarding these terms should be directed to [email protected]. Play responsibly and within your means.